Frequently Asked Questions
How can I contact you?
You can contact us on 1800 325 463 or take advantage of our Live Chat, both services are available from 9.00am to 4.00pm Monday to Friday EST. Visit our Contact page for further details.
How can I order my blinds?
You can easily order blinds online directly through our website or by phoning one of our sales team on 1800 325 463
When is the best time to order?
Our website can accept orders at any time and our sales team are available for phone orders from 9.00am to 4.00pm Monday to Friday EST.
Is the price different if I order blinds online or by phone?
No, the price is exactly the same, simply choose your preferred method.
What payment methods are available?
We accept Paypal, MasterCard, Visa, American Express and Direct Transfer.
Is it safe to place my payment details over the internet?
Yes, all details are encrypted using SSL Technology.
What do you do with my personal information?
Your personal information is just that – yours, and accordingly we will not sell, rent or loan any information regarding our customers to any third party without your prior consent. Visit our Privacy Policy for complete information.
What if I don’t wish to pay online?
That’s fine too, just call us on 1800 325 463 and one of our friendly staff will be happy to assist.
Do you send out catalogues or brochures?
In an effort to minimise costs, we don’t produce brochures. We provide all of our literature online including measuring and installation instructions, warranty details and more.
Do you offer free colour swatches?
We sure do. In fact, you can choose up to 10 free swatches. If you exceed 10 swatches, It is then $1.00 per extra sample to help cover the excess postage.
Are your colours accurate?
As much as we would love to say yes, the reality is that different monitors reflect different shades of colour. To be certain you’ve made the right choice, why not request a free colour swatch before going ahead – remember, you can select up to 10 free of charge! Keep in mind that slight colour variations can occur between shipments and the finished blinds may vary slightly from the original swatch.
What are your delivery charges?
FREE – yes that’s right FREE!! All products contained on our website are delivered free of charge. If we try to deliver and no one is home, a card will be left giving you details of the nearest depot to pick up your blinds. It is best if we can deliver to premises that are always occupied during business hours such as a workplace. If you request that the goods be left at your home while no one is there, we must inform you that the warranty will become void should damage or theft occur.
What is the warranty?
All hardware is covered by a 5 years warranty from date of shipment, fabrics may vary from a minimum of 12 months to a maximum of 5 years, please refer to the additional information found for each fabric swatch. For more details, please read our comprehensive warranty here.
What do I do if there is a problem with my blinds?
At eBlindsaustralia we take great pride in the fact that we make everything we sell right here on the premises. We have very stringent quality control systems in place and we like to think that problems won’t occur. But, we are all human and we fully realise that things can go wrong from time to time. In the unlikely event that something is not right, please don’t hesitate to contact our customer service team on 1800 325 463 and we will promptly deal with your issue and if necessary arrange for a replacement to be sent without hesitation.
Cancellations
All orders processed are held for a cooling off period of 24 hours before entering production; if you cancel the order within this timeframe we will be happy to issue you with a full refund. As every product that we manufacture is made to your specifications, once started these products are suitable only for you and as such cannot be returned or cancelled. It is for these reasons that we strongly recommend that you double (even triple) check your measurements and take advantage of our free swatch service.
How do I measure my windows?
That’s easy, simply follow the instruction that can be found on the relevant product page.
What if I get my measurements wrong?
Hopefully this will never be a problem if you follow the directions carefully. Always double check your measurements and always measure with a steel tape measure, cloth tape measures (like dressmaking measures) are unsuitable as they can sag giving an incorrect measurement.
I’m not really handy, can I still install the blinds myself?
This is the beauty of blinds, the simplicity of installation. Our ‘How to’ installation guides take you step by step through the entire process making it suitable for pretty well anyone. We have had people from 13 to 80 (literally) install their own blinds.
What do the product terms mean?
All industries have their own terminology, and we tend to forget that our customers come from all walks of life and have probably never heard the terms ‘Face Fit’ or ‘Overoll’. Where possible, we try to simplify our terminology, but if we’ve confused you, please call our friendly staff and they will be happy to walk you through.
Do the blinds come complete with everything?
All blinds from eBlindsaustralia come complete with all the necessary brackets and screws for a standard timber fit. In some cases your blinds may need to be fitted to plaster, brick, masonry, concrete or another material, in these instances it is best to seek the advice of your local hardware store for the correct fixings.
Do you include installation instructions?
Yes, all products come with an easy, step by step instruction guide. Don’t worry if you lose it though, they can be downloaded from the website at any time.
How long will it take to get my order?
In most cases, we anticipate completion within 21 days of you placing your order; please remember to factor in delivery times. As we are based in Victoria, it will take longer to reach Perth than Adelaide.
Are there ever any delays in shipping?
For the most part the answer is no, but we have had, from time to time, faulty fabric that needs to be replaced which can cause delays from the mill or a shortage of componentry due to outside forces. In these events you are contacted as soon as we are made aware to discuss any options we may have.